Quick Answer: What Is Enterprise Car Rental Cancellation Policy?

How long does enterprise hold a reservation?

24 hoursReservations are valid for 24 hours from the scheduled time of pick-up for delayed flights and charges will not begin until the time of pick-up.

Location will remain open for up to 2 hours after their posted closing time to accommodate delayed customers..

Can you cancel a reservation with enterprise?

If you did not prepay for your reservation, there will not be a cancellation fee. … If you cancel your booking more than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $50 / CAD $65.

How much does enterprise hold on your credit card?

A credit card must be presented with available credit, in the renter’s name (Deposit amount varies by location from $100 to $300 plus the actual cost of rental). The signature on the back must match the name imprinted on the card.

Do you have to wash a rental car before returning it enterprise?

Should I clean my rental car before returning it? We don’t require customers to sanitize their rental vehicles before returning them; however, we do expect rental cars to be returned in the same clean condition that they were first rented in.

What is Enterprise damage?

The Damage Evaluator determines if you damaged a rental For example, Enterprise defines “body, wheel and metal bumper damage” as: Any dent, scratch or scrape larger than the largest circle. Holes and tears, regardless of size. A dent, scratch or scrape smaller than the largest circle is wear and tear.

Can you get a refund on a rental car?

At Enterprise, if you return your vehicle more than 24 hours early, you will only be charged for the days you had the vehicle (excluding reservations pre-paid through an external boooking agency).

What happens if you damage an Enterprise rental car?

Enterprise is one of the most aggressive car rental companies, when it comes to damage claims. … If damage is noted to your rental after you return it, and it isn’t noted on the previous rental, you’re assumed to be responsible and you’ll be charged the full price of a repair, plus assorted fees.

What happens if you don’t like your rental car?

If you don’t like it, rent something else. That’s all there is to it. … you don’t need any special excuse to return a rental car. If you don’t like the way it drives you just bring it back and ask them for another one.

How do I fight a rental car damage claim?

How to dispute damage chargesStep 1: Claim online. Gather your photos and paperwork, and open a claim online with the rental company you used. … Step 2: Contact your credit card company (if necessary) … Step 3: Escalate your complaint (if necessary)

Do I need to cancel rental car reservation?

If you booked at a favorable prepaid rate, you definitely need to cancel your reservation in advance. The no-show fee typically depends on how far in advance of the pick-up time you cancel. While most rental car companies will impose a fee for no-shows, several major companies charge no-shows for the entire booking.

How long does it take Enterprise to refund money?

Once the vehicle is returned, Enterprise will refund your checking account the amount of the deposit. The time it takes to post the refund to your account will depend on your bank. Typically, you should see a refund in approximately 5 to 10 business days.

How much does it cost to fix a scratch on a rental car?

The rental company will charge you for the cost of three days’ rental plus the $500 to repair the bumper. In this regard, how much do rental car companies charge for scratches? Small dents in the bumper without paint damage cost about $30, while repairing scratches can be more in the $75 neighborhood.